1. INTRODUCTION

We are committed to protecting your Personal Information and your right to privacy. We have adopted this Privacy Policy to let you know how, why and when we use your Personal Information. We also want to comply with the Protection of Personal Information Act 4 of 2013 (“the POPI Act”).

This policy applies to you as the user of our site and the services in conjunction with our Terms of Service. We hope you take some time to read through it carefully because you entrust us with your Personal Information when you visit the site (insert URL), and use our services as an online wine store offered on the site (“the services”).

Reading this Privacy Policy will help you make informed decisions about sharing your Personal Information with us.

If there are any terms in this Privacy Policy that you do not agree with, please discontinue your use of our sites and the services.

Keep the following in mind when reading the Privacy Policy:
● “Personal Information” has the meaning ascribed to it in the POPI Act, which refers to information relating to an identifiable, living, natural person, and in certain instances, an identifiable, existing juristic person (like a company), for example information relating to your gender, date of birth, physical address, telephone number, financial information and history etc;
● “we”, “us” and “our” refer to Dornier, unless “us” clearly refers to us (Dornie) and you (the customer) collectively;
● “buyers”, “consumers” and “customers” refer to you;
● headings are included to help you find your way; and
● if something is typed in bold, it means that we want to draw your attention specifically to that part. It may pertain to your rights or obligations.

2. WHY DO WE COLLECT AND PROCESS YOUR PERSONAL INFORMATION?

We use the Personal Information we collect for a variety of legitimate business purposes. We need this information to make the site and the services accessible to you. To do so, we need to identify you, verify your identity, register an account for you, and enter into a contract with you.

We use and process your Personal Information for the following reasons:

  1. To create and manage an account for you to login with.
    If you link your account with us to a third party account (like your Google or Facebook account), we use the information collected from those third parties to create and manage an account for you.
  2. To send you marketing and promotional communications.
    We and our third party marketing partners may use your Personal Information for marketing purposes, if you choose so in our marketing preferences. You can opt-out of our marketing communications at any time.
  3. To send administrative information to you.
    We may use your Personal Information to send you product, service and new feature information and information about changes to our Terms of Service and policies.
  4. To fulfil and manage your orders.
    We need to use your Personal Information to fulfil and manage your orders, payments, returns, and exchanges made through the site.
  5. To post testimonials.
    We like honesty just as much as we like compliments. We may post testimonials on our Services that contain Personal Information. We will get your consent before using your name and testimonial. If you want to update or remove your testimonial, please contact us and be sure to include your name, testimonial, and contact information.
  6. To deliver targeted advertising to you.
    We want to make advertising relevant to you. We may use your information to develop and display content and advertising (and work with third parties who do so) that are tailored to your interests and location.
  7. Administer prize draws and competitions.
    If you participate in any prize draws or competitions we may offer, we may use your information to administer the prize draws and competitions. If we don’t, we can’t let you know if you have won.
  8. To request feedback.
    We care what you think and we strive to give you excellent service. We may use your information to request feedback, to contact you about your use of our Services, and to respond to your enquiries.
  9. To enforce our terms, conditions and policies for business purposes and legal reasons.
    We need to use the relevant information you give us to enforce our Terms of Service and policies and to provide the services offered on the site to you.
  10. To respond to legal requests and prevent harm.
    If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

3. WHAT INFORMATION DO WE COLLECT?

The Personal Information that we collect depends on your interactions with us and the services, the choices you make, and the products and features you use.

We do our best to collect and process Personal Information in a manner that is reasonable, relevant, non-excessive and purpose-specific. We collect Personal Information that you provide to us when registering on the site and when you request a service, to enable us to render our services to you.

When registering on our site and using the services, we may collect the following Personal Information:

  1. your name and surname;
  2. e-mail address;
  3. physical address;
  4. gender;
  5. cellphone number;
  6. online identifiers;
  7. date of birth;
  8. identification number;
  9. purchase history;
  10. password chosen for your account;
  11. credit card information and purchase history (and other payment data necessary to process your order and payment). All payment data is stored by Paystack. You may find their Privacy Policy link here: https://paystack.com/za/terms?q=/terms.

We rely on the accuracy of the information you provide. By submitting your Personal Information, you warrant that the information you provide is correct and up to date. If your Personal Information has changed, or if you want to correct your Personal Information, you can do it in your account profile or request that we update or delete your Personal Information.

Other information we collect:

Like many businesses, we also collect information through cookies and similar technologies. The site automatically collects and processes some of your information when you access and use it, even if you are not registered on our site.

This information does not reveal your identity (like your name or contact information) but may include device and usage information, like your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site and other technical information.

This information is primarily needed to maintain the security and operation of the site, and for our internal analytics and reporting purposes. Specific information about how we use such technologies and how you can refuse to submit certain information is set out in our Cookie Policy. When you visit the site, we will request your consent to collect this information

4. DO WE COLLECT INFORMATION OF MINORS?

We may not sell liquor products to minors, even when assisted by a parent or guardian. The age of majority in South Africa is 18 years.

We do not knowingly collect data from or market our services to minors. If we learn that the Personal Information of a minor has been collected, we will deactivate the account and take reasonable measures to promptly delete all related Personal Information data from our records. If you become aware of any data we have collected from a minor, please contact us immediately.

5. WILL WE SHARE YOUR PERSONAL INFORMATION WITH ANYONE?

We do not sell Personal Information to anyone. We will only share information with your consent, to comply with laws, to provide the services to you, to protect your rights, or to fulfil business obligations.

We may share your Personal Information with:

  1. Wildebosch Wines (Pty) ltd T/A Dornier employees and third party service providers in order for them to assist us in our interactions with you when you contact us, order goods, return goods, when goods are delivered to you, or when goods are collected from you.
  2. Law enforcement, government officials and other third parties when the disclosure of Personal Information is required to investigate fraud, intellectual property infringements or when activity may expose us to legal liability or financial loss.
  3. Third parties in the event that we reorganise, merge, consolidate, sell or dispose of our assets, for example a potential purchaser of the site and services.
  4. Service providers who help us provide our services. When entering into contacts with Service providers, they undertake to use your Personal Information only in connection with the services they perform for us and to treat it as confidential. Our Service Providers are obligated to comply with the POPI Act as well.

6. WILL YOUR PERSONAL INFORMATION LEAVE SOUTH AFRICA?

Your Personal Information may be transferred to service providers outside the geographic borders of South Africa. This may be for data storage and back-ups, and to ensure that our systems are secure and function well. All transfers of Personal Information to another country will be in accordance with the requirements set out in the POPI Act.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We will keep your Personal Information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we do not have a purpose for which we need to process or retain your Personal Information, we will either delete or anonymise it as soon as possible.

Your access to and use of the site means that you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the original purpose for which the information was collected or processed.

8. WHAT DO WE DO TO KEEP YOUR INFORMATION SAFE?

We have implemented reasonable and appropriate technical and organizational security measures designed to protect the security and integrity of any Personal Information we process as indicated in this Privacy Policy. This is to prevent loss of, damage to, or unauthorised destruction of Personal Information and unlawful access to, and processing of, Personal Information.

The site may contain advertisements from third parties that are not affiliated with us and which link to other websites, online services or mobile applications. We are not responsible for the safety and security of any information that you share with such third-parties. You should review the policies of such third parties and contact them directly to respond to your questions.

9. OPTING OUT FROM DIRECT MARKETING

You can opt-out of the direct marketing communication we may send you by clicking on the “unsubscribe” link in such communication, or by contacting us. You will then be removed from our marketing mailing list.

We will still need to send you service-related emails that are necessary for the administration and use of your account and the services.

10. WHAT ARE YOUR RIGHTS IN TERMS OF POPIA?

If you can prove that Personal Information belongs to you by proving your identity, you have the right to:

  1. view, correct, and amend your Personal Information we process or store;
  2. request to have your Personal Information corrected, destroyed or deleted;
  3. request a record or description of your Personal Information;
  4. be informed, if reasonably practical, if we change your Personal Information and this has an impact on decisions about you;
  5. be notified of the action we take in response to your request;
  6. be notified of any unauthorised access to your Personal Information;
  7. be provided with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request;
  8. submit a complaint to the Information Regulator (the contact details of the Information Regulator are available at: https://justice.gov.za/inforeg).

We must comply with your requests unless we have a credible reason for being unable to. If we cannot agree whether to correct or delete your Personal Information as requested we will indicate that a correction or deletion was requested but was not made.

11. DO WE MAKE UPDATES TO THIS POLICY?

We may update this Privacy Policy every now and then. The updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we will notify you either by posting a notice of such changes or by directly sending you a notification.

12. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may contact us at the details below.

Business name:
Wildebosch Wines (Pty) Ltd t/a Dornier

Physical address:
PO Box 7518
Stellenbosch
7599

We also choose this address for legal service of documents.

Information Regulator:
Phone number: +27 021 880 0557
Website: www.dornier.co.za
Email address: orders@dornier.co.za

Liquor License: